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Agentura Blog

Tag: channels

  • Put an AI agent on WhatsApp

    Put an AI agent on WhatsApp

    Your customers already live in WhatsApp. The question is whether anyone is there to answer them at 9 p.m. on a Sunday — or whether your agent is.

    Always on, on the channel they already use

    Agentura links an AI agent to your WhatsApp number so it can answer customers around the clock. You connect the number by scanning a QR code — exactly like adding WhatsApp Web from Settings → Linked devices — and from then on the agent fields incoming messages on that line. It handles product questions, books appointments, and explains your offers, without making anyone wait for office hours. The agent replies in plain conversation, the way your customers expect to chat.

    Because it never sleeps, the slow leak of missed messages stops. Every inquiry gets a fast, on-brand answer, whether it arrives at noon or midnight.

    It doesn’t just talk — it acts

    A chatbot that only replies is a glorified FAQ. The real value shows up when the agent can do the thing the customer asked for. Through connectors, your WhatsApp agent can place an order or issue an invoice right inside the conversation — the customer asks, and the work actually happens.

    The customer asks a question and walks away with the order placed, not just a promise that someone will get back to them.

    One dashboard for every conversation

    Every WhatsApp thread lands in a single dashboard alongside your other channels. You can read what each customer asked and how the agent answered, all in one place — no tab-hopping, no separate phone to babysit. When you want a fuller picture of a customer, the whole conversation is right there beside your webchat, email, and Telegram threads.

    • 24/7 answers to product and service questions
    • Appointment booking handled in the chat
    • Real actions like placing orders and issuing invoices via connectors
    • Offers and follow-ups made in the flow of the conversation

    No-code setup, need-to-know data

    Getting started doesn’t require a developer: you scan the QR code from the portal, and the agent starts answering — that’s the whole setup. WhatsApp comes with the Business plan (from €49/month), so it’s a deliberate step up from the free webchat tier rather than something to wire together by hand. And the agent stays disciplined about data — it only sees the information you choose to give it, on a strict need-to-know basis, so sensitive details aren’t floating where they don’t belong.

    The result is a presence on WhatsApp that feels responsive and human, backed by an agent that can finish the job rather than just describe it.

    Put your agent on WhatsApp →

  • Run a Telegram agent for your business

    Run a Telegram agent for your business

    Telegram is fast, open, and where a lot of your customers and team already are. Give them an agent that’s just as quick to respond.

    The same brain, a new channel

    Agentura runs agents on Telegram using the exact same agent brain that powers every other channel. It answers questions, books appointments, and takes real actions through connectors — there’s no second-rate, channel-specific version. What your agent knows and can do on the web or on WhatsApp, it knows and can do on Telegram too.

    That consistency matters: customers get the same answers and the same quality no matter where they reach you.

    Support, internal bots, and communities

    Telegram isn’t only a support line. The same agent works as an internal bot for your team and as a helpful presence in your communities and group chats. One setup, several jobs.

    • Customer support that answers and acts, not just deflects
    • Internal bots that help your team get things done
    • Community channels where members get instant, accurate replies

    An agent that can only chat is a fancy FAQ. The interesting part starts when it can place the order or issue the invoice the conversation was actually about.

    Connect it without code

    You don’t write any code to put your agent on Telegram. You connect the channel, and the agent starts working. When you’re ready to give it more capability, connectors let it move from talking to doing — placing orders, issuing invoices, and more, depending on what you’ve enabled.

    Everything in one dashboard

    Telegram conversations don’t live in a silo. They flow into the same unified dashboard as the rest of your channels, so you always have full visibility — you can follow what’s happening and review exactly what the agent said and did, conversation by conversation. One view, every channel, full context.

    For a channel that prizes speed, that’s a fitting match: an agent that’s instant to respond and consistent across everywhere your business shows up.

    Run a Telegram agent for your business →

  • Your agent can answer the phone

    Your agent can answer the phone

    Not every customer wants to type. Some just want to talk — and now your agent can hold a real conversation in natural speech.

    An agent that speaks, not just writes

    Agentura supports voice agents through an ElevenLabs voice adapter, so your agent can talk with callers in natural speech. It listens, understands, and responds in a real conversation — the kind of back-and-forth a caller expects, rather than a rigid menu of press-one-for-this options. You pick the voice and the greeting it opens with, in the language your customers speak.

    For the customer, it feels like reaching someone who’s actually there and ready to help.

    The same knowledge, on the line

    The voice agent isn’t a separate, stripped-down system. It runs the very same agent as your text channels — the same SOUL, the same memory, knowledge files, and connectors. So whatever your agent can answer in chat, it can answer out loud — and whatever it can do through connectors, it can do for a caller too.

    A voice agent that only reads a script is an answering machine with better manners. The point is that it knows your business and can act on what the caller needs.

    Phone support and reception that picks up

    This is a natural fit for phone support and reception. Callers get answers immediately instead of waiting on hold, and routine calls get handled without tying up a person for every question. You set the hours your agent covers; outside them, it falls back to voicemail or a redirect, so nothing is dropped on the floor.

    Because the voice agent is the same agent you use everywhere else, it brings the same knowledge and connectors to the call — it works from the context it already has, not a separate cut-down brain. And when a call needs a person, your team can step in and take over the conversation.

    One agent, every way customers reach you

    Voice rounds out the picture: chat on your site, messages on WhatsApp and Telegram, and the phone — all the same agent underneath. Your customers choose how they want to reach you, and they get a consistent, capable response either way.

    It’s reception that’s always awake, phone support that doesn’t run out of patience, and a voice that actually knows your business. Telephony runs through ElevenLabs and Twilio, so calls reach your agent on a real line.

    Let your agent answer the phone →