Not every customer wants to type. Some just want to talk — and now your agent can hold a real conversation in natural speech.
An agent that speaks, not just writes
Agentura supports voice agents through an ElevenLabs voice adapter, so your agent can talk with callers in natural speech. It listens, understands, and responds in a real conversation — the kind of back-and-forth a caller expects, rather than a rigid menu of press-one-for-this options. You pick the voice and the greeting it opens with, in the language your customers speak.
For the customer, it feels like reaching someone who’s actually there and ready to help.
The same knowledge, on the line
The voice agent isn’t a separate, stripped-down system. It runs the very same agent as your text channels — the same SOUL, the same memory, knowledge files, and connectors. So whatever your agent can answer in chat, it can answer out loud — and whatever it can do through connectors, it can do for a caller too.
A voice agent that only reads a script is an answering machine with better manners. The point is that it knows your business and can act on what the caller needs.
Phone support and reception that picks up
This is a natural fit for phone support and reception. Callers get answers immediately instead of waiting on hold, and routine calls get handled without tying up a person for every question. You set the hours your agent covers; outside them, it falls back to voicemail or a redirect, so nothing is dropped on the floor.
Because the voice agent is the same agent you use everywhere else, it brings the same knowledge and connectors to the call — it works from the context it already has, not a separate cut-down brain. And when a call needs a person, your team can step in and take over the conversation.
One agent, every way customers reach you
Voice rounds out the picture: chat on your site, messages on WhatsApp and Telegram, and the phone — all the same agent underneath. Your customers choose how they want to reach you, and they get a consistent, capable response either way.
It’s reception that’s always awake, phone support that doesn’t run out of patience, and a voice that actually knows your business. Telephony runs through ElevenLabs and Twilio, so calls reach your agent on a real line.